Important Notes
① Please Return Items on Time
Most of our items are one of a kind, so a late return means the next customer cannot use them. Just as your order arrived safely, please return it by the due date for the next customer who is looking forward to wearing the dress.
*If we are unable to deliver your item due to any issue, we will contact you as soon as we know.
② Check the Size and Condition Before Booking
Because this is a rental service, as a rule we cannot accept returns, exchanges, or refunds for customer reasons.
Please check the size, condition, and included items before booking.
[Important] Shoes: Our shoes run small, so we recommend choosing 2 sizes larger than your child's usual shoe size.
2. Late Returns
If your return is late and the rental period exceeds 4 days and 3 nights, the following late fee applies:
Late fee: 50% of the total item price per day
Late returns cause problems for the next customer, so please take care to return items on time.
3. Cancellations
The following cancellation fees apply after your booking is confirmed:
| Cancellation date | Cancellation fee |
| Up to 1 week before the rental date | Free (¥0) |
| 6 to 5 days before the rental date (until the day before shipping) | 50% of the item price |
| 4 days or less before the rental date (after shipping) | 100% of the item price |
For cancellations made up to 1 week before the rental date, we will refund the full amount paid.
Due to the nature of our service, once an item has shipped we cannot offer refunds, returns, or exchanges for any reason.
Please contact us about cancellations via chat or our contact form. Because system updates take time, please contact us as early as possible.
4. If There Is a Problem with Your Delivery (Defective or Wrong Item)
We take great care with quality control. However, if you receive an item different from what you ordered, or an item with major damage that makes it difficult to wear, please be sure to contact us on the day of delivery.
What we will do: We will send a replacement as soon as possible.
If no replacement is available: We will refund the full amount paid. (We cannot accept any further liability.)
Returns: Items can only be returned unused.
*Due to the nature of rental items, very minor scratches, wrinkles, or faint stains that cannot be fully removed by cleaning may be present. Thank you for your understanding.
5. Stains and Damage to Rental Items
If stains or damage occur that cannot be removed by regular cleaning, we will charge the actual cost of repairs or stain removal. If anything happens, please contact us as soon as possible.
Rules for Repairs and Returns
Tell us the cause: Please let us know, as far as you can, what caused the stain or damage. This helps us repair it properly.
Return all parts: If any beads, sequins, buttons, zippers, or other parts come off, please do not throw them away. Include them with your return.
Return items as they are: Never wash, remove stains from, or repair items yourself. If an item cannot be repaired because of home treatment, expensive repair costs may apply.
6. Returns and Exchanges for Customer Reasons
We cannot accept returns, refunds, or exchanges after delivery for the following reasons:
The size doesn't fit (including if your child doesn't want to wear it)
The item is different from what you imagined
If you're unsure about sizing, please check our [Size Guide] before ordering, or feel free to contact us.